FAQ

How do I make a purchase? Visit our website, choose the product you want, click "Add to Cart" or "Buy Now," and complete your payment at our secure checkout.

Do you have a physical store? No. We sell exclusively online through our official website to offer the best prices.

Do you ship to my country? Yes. We ship to several countries, including the United States and Spain. Shipping options will appear at checkout based on your address.

How long does delivery take? Processing takes 1 to 3 business days. Estimated delivery is between 5 and 12 business days, depending on the destination and logistics operator.

What are the payment methods? We accept credit or debit cards (Visa, Mastercard, Amex), PayPal, and Shop Pay. On compatible devices, you can also pay with Apple Pay or Google Pay.

Can I pay in cash or upon delivery? At this time, no. All payments are processed securely online through the methods mentioned above.

Can I change my order or address? We can only edit or cancel an order before it has been processed. If you need to update details, please contact us immediately. Once dispatched, modifications are no longer possible.

Where do the products come from? We work with logistics centers in various regions (USA, Europe, and Asia). We ship from the warehouse that ensures the most efficient delivery based on your location.

I only received part of my order, is this normal? Yes. If your order includes products from different warehouses, they may arrive in separate packages, each with its own tracking code.

What is the return policy? You have 7 days from delivery for returns due to change of mind and 30 days for manufacturing defects. Items must be unused and in their original packaging.

What should I do if my delivery is delayed? Check your status with the tracking code. If more than 12 business days have passed since dispatch, contact us and we will follow up with the carrier.