Shipping Policy

At Zentra, we collaborate with international suppliers who ship products directly to the address provided at the time of purchase.

Delivery Times The average delivery time is 5 to 12 business days, depending on your location. Once payment is confirmed, order processing and dispatch take between 1 and 3 business days.

Tracking All orders include a tracking code, which will be sent to you via email so you can monitor the progress of your delivery.

Partial Shipments If you purchase multiple items, they may be shipped in separate packages, each with its own tracking code.

Customs and Taxes In rare cases, customs may apply additional fees or taxes. These costs are the sole responsibility of the customer.

Delivery Address Please carefully review your shipping details before finalizing your purchase. In the event of an incorrect address or the absence of a recipient, the package may be returned to the sender, and the costs of a new shipment will be the customer's responsibility.

Customer Support By making a purchase, the customer automatically accepts the conditions described herein. If you have any questions, our support team is available through our official channels.